JUNKMAIL & SPAM

The world is filled with advertising, both good and bad.¬†Frogstar tries to help you filter out as much as we can, but sometimes our servers get it wrong. If you’re having trouble with SPAM or other Junk Mail, click the LIVE CHAT below, or give us a call.

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SPAM, SPAM, SPAM, Lovely SPAM.

Unsolicited junk email (spam) is a constant battle of cat and mouse. We can filter SPAM messages, but the SPAMMERS always figure out new ways to bypass the filters. If we make the filters too strong, legitimate and potentially important mail may never be seen. Although we constantly upgrade and tweak our spam filtering system, some junk mail always gets through, and occasionally, a few legitimate email gets marked as spam.

It is always a good idea to check the SPAM mailbox once in a while just to see.

Every day, our system deletes thousands of messages that it knows to be junk mail.  Mail that it suspects is SPAM it rates each email on a point system, assigning value to each of the keywords or practices commonly used for unsolicited mail. If the message scores high enough, it is considered SPAM.

Depending on how your account is configured, these messages are either labelled as ***SPAM*** in your INBOX, or automatically directed to a separate junk mail folder. You can contact support to change how SPAM messages are handled for you.

WHITELISTING GOOD MAIL & BLACKLISTING BAD MAIL

In addition to the automated filters, we also support personalized adjustments to your email filters. By request, you can have us WHITELIST messages that are important to you but frequently being labelled as SPAM or BLACKLIST evil messages that keep getting through the automated system.

These options are only available at the administrator level. We are happy to fufil any requests for blacklisting or whitelisting.