If you’re having trouble with email, click the LIVE CHAT below, or give us a call and we’ll walk you through the settings or troubleshoot.



Frogstar Customer Email Settings

Frogstar uses the industry standard CPANEL to send and receive your mail.

We support online WEBMAIL, POP3 and IMAP server configurations. Click each for details.

The choice between POP3, IMAP, and webmail depends on individual preferences, the need for synchronization across devices, and the level of control and privacy desired by the user.

Configuration of your email software client should be quite easy. Frogstar uses one server for incoming (POP3) and IMAP servers. Mail is encrypted before it is sent or received.

Mail Server Settings.

Microsoft and Apple both want you to use their mail systems so they default to different settings. In your mail software or phones, you configure the “other” mail servers for either IMAP or POP.

Username: [your email]
Password: [your password]
Incoming Server:

    • IMAP Port: 993
    • POP3 Port: 995
Outgoing Server:

  • SMTP Port: 465
IMAP, POP3, and SMTP require authentication.

Passwords are assigned when the account is defined and you may change it at any time. Frogstar does not keep a record of users passwords on file, but can assist you in resetting your passwords if you forget. You can change your password from the webmail interface at

It is common to have some frustrations setting up your email accounts and frogstar is available to assist you every step of the way as needed, either by live chat, phone, remote support or in person.